I travelled from the UK to Brussels. I said it had to make it to my holiday home in Bulgaria. They said it would. I bought the car, paid extra to replace illegal, bald tyres, drove it away, and the next day, it broke down.
I had to pay 350 euros for a tow-truck, 2 nights in a hotel, train to Munich, diagnostic which found deadly faults, a flight to Bucharest, then car-hire.
They left me stranded, don't answer calls, texts or emails.
When I threatened legal action, nothing happened.
Then, after complaining on social networks, a lawyer's letter came promising a refund, plus for the tyres, but not my expenses.
I emailed back, asking how I'd be refunded, and nothing.
I've emailed the lawyer 4 times.
Review about: Refund.